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• Remote Computer Support

Windows® Remote Assistance makes it easy for you to get computer help from someone you trust, such as a friend or technical support person whom you have contacted. The helper can use Remote Assistance to connect to your computer and walk you through a solution "even if that person isn't" nearby. You can also help someone else the same way.
When you use Remote Assistance, the helper can view your computer screen and chat with you about what you both see. With your permission, your helper can even use his or her own mouse and keyboard to control your computer and show you how to fix a problem.
To help ensure that only people you invite can connect to your computer by using Windows® Remote Assistance, all sessions are encrypted and password protected.

Solve PC problems remotely with Remote Assistance and Easy Connect Windows10

Use Remote Assitance

Windows® Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer. check box, and then select OK. To get help using Remote Assistance:

1. In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else.
2. Select Invite someone you trust to help you.
3. Do one of the following: If you've never used Easy Connect, select Use Easy Connect. If you've used Easy Connect before, select your helper's contact name. To invite someone who isn't on your contact list, select Invite someone to help you.
4. Follow the instructions.

To give help using Remote Assistance:

1. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.
2. Select Help someone who has invited you.
3. Do one of the following: If you're using Easy Connect for the first time, select Use Easy Connect. Or, if you've used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new.
4. Follow the instructions.

You can also use Quick Assist to receive remote assistance.

Use Quick Assist

To get help using Quick Assist:

1. Select Start , enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q).
2. In the Code from assistant box, enter the 6-digit code they gave you, then select Share screen.
3. Wait for the person helping you to respond, then select Allow if you want to allow the connection.

To give help using Quick Assist:

1. Select Start , enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q).
2. Select Assist another person, then share the 6-digit code with the person you're helping.
3. After they've entered the code, select Take full control or View screen, then select Continue.
4. Wait for the person you're helping to allow the connection.